Exchange Policy:

We accept returns on all eligible products. Please see our Return Policy below for our eligible product standards.

Return Policy:

We will gladly accept returns on all eligible products (altered packaging/product, worn, or damaged items are not eligible for return) postmarked back to us within 30 days of receiving.  

When returning your item, you may choose from these options:

Store Credit – No fee is charged if you return your item for store credit to be used for a future order(s). Store credits cannot be refunded to a credit or debit card.

Refund: A return handling fee will be applied for all products returned for refund:

-       Items $100 or less: $5.00 Handling Fee

-       Items Over $100: $10.00 Handling Fee

- Items Over $300: $25.00 Handling Fee

- Items Over $500: $50 handling fee

- Items Over $1000 are wholesale orders for which there is no return/exchange/refund. In these cases, before you place your order, 1. you should order samples, and 2. after you place your order and the goods are ready to ship,  you should request a third party inspection service to verify the goods are as ordered.

Refunds will be processed within 3 to 5 business days from receiving your return. Typically, financial institutions will process within 3 to 9 business days. Please note: your bank may have a delay in processing your credit back to your account.

How to Return:

Repackage your item(s) as received from the manufacturer and mail to this address only:

HAIR4X/NINGBO HDT TRADING CO. LTD.

2504 Chamber of Commerce,

588 Tiantong S. Road, Yinzhou CBD,

Ningbo ZJ 315100 P.R.China


Any other address used will put your item at risk for getting lost in the mail, sent to the wrong company, or delaying your refund.


Hair4x gladly accepts return of all eligible products no later than 30 days of purchase.

Altered packaging/product, worn, or damaged items are not eligible for return.


Return Product Eligibility

Eligible Products:

  •       In original factory condition (unaltered, unworn, undamaged, containing no odor or signs of wear or styling product). Must have tags attached and in original packaging.
  •       Item(s) must be returned within 30 days of receiving your original order.


Ineligible Products:

  •      Worn or containing any signs of wear including odor or styling product, Damaged Packaging or Product, Discontinued, Closeout, Last Call items.
  •      Ineligible products received by hair4x will be returned to you at your cost.

 

Privacy Policy

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from hair4x.com (the “Site”).

 

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:

 

   - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

 

   - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

 

   - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

- "Javascript" is a web technology that gathers data such as browser, device, mouse coordinates, screen resolution, mouse clicks, page navigation, URLs that help us to monitor and improve the website.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?



We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

 

Communicate with you;

 

Monitor and improve our website; and

 

Screen our orders for potential risk or fraud; and

 

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).



SHARING YOUR PERSONAL INFORMATION



We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.



Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

BEHAVIOURAL ADVERTISING

 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.



You can opt out of targeted advertising by:

 

FACEBOOK - https://www.facebook.com/settings/?tab=ads

 

GOOGLE - https://www.google.com/settings/ads/anonymous

 

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.



DO NOT TRACK

 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.